Write to us
Email support@lovedose.app from the address you use with LoveDose, and tell us what happened and which phone you are using. We usually reply within two working days. Please never send us your partner’s answers or messages — we don’t need them to help, and we would rather not see them.
Invitations
How do I connect with my partner?
One of you taps Get started, sets up your world, and sends the invite — as a code, a link, or a QR code to scan. The other installs LoveDose, taps I have an invite, and types the six characters of the code. The app adds the US- and the dashes for you.
The code isn’t working.
Codes can only be used once and only by one person. If it was already used, or has been replaced by a newer one, ask your partner to open the invite screen and send the current code.
The daily question
Can my partner see my answer before they write theirs?
No. Your answer stays sealed until you have both written. Then both open together.
We live in different time zones.
Your couple shares one “today”, so you always get the same question, wherever each of you wakes up.
Location and Trail
Location is off until you turn it on. With it on, your partner sees roughly how far apart you are — never your exact spot. Trail is a separate choice: it keeps where you have been for thirty days, for your partner to see. You can turn either off at any time in the App or in your phone’s settings.
Subscriptions
LoveDose Premium belongs to your couple, so one subscription covers both of you. Subscriptions are billed and managed by the App Store or Google Play:
- iPhone: Settings, your name, Subscriptions.
- Android: Google Play, your profile, Payments and subscriptions.
Deleting the App does not cancel a subscription. Refunds are handled by Apple or Google under their own policies.
Separating
From the Couple tab you can choose Separate. Your shared space closes for both of you at once, and each of you keeps an account of your own. What you shared is held for thirty days in case you both change your minds, and then permanently deleted.
Deleting your account
You can ask us to delete your LoveDose account and the personal information connected to it at any time.
- Email support@lovedose.app from the address on your account, with the subject “Delete my LoveDose account”.
- We will reply to confirm the request really came from you.
- Your account is closed straight away, and deleted within 30 days.
What is deleted: your account, profile and avatar, your devices and sign-in sessions, and everything you created in your shared space. When a couple’s content is deleted, its encryption key is destroyed, so no backup copy can be read again.
What may be kept: records we are required by law to keep, such as proof of a subscription purchase, for as long as the law requires.
Read more in our privacy policy.